Hopkins Printing把客户满意度放在首位

Hopkins Printing puts customer satisfaction front and center

The team at Hopkins Printing in Columbus (Ohio, USA) loves to solve a challenge. Their attention to detail, responsiveness, and commitment to technological advancement has kept Hopkins succeeding in a competitive marketplace.

Roy Waterhouse, General Manager

Hopkins Printing has been in business for over 45 years. This award-winning commercial printer consistently exceeds customer expectations as a trustworthy, accurate, and responsive partner that cares for its client’s business. The company services banking and financial institutions, local and state associations, and retail and insurance market segments.

“We strive to create an environment that surpasses client expectations,” explains Roy Waterhouse, General Manager at Hopkins Printing. “We do not make excuses; we provide solutions. We follow through with what we say we will do. Customers experience our commitment and entrust us with their business. Most of our clients have been with us for many decades.”

Helping employees achieve more

Along with exceeding customer needs, Hopkins’ management routinely improves internal job duties. The company values employees and seeks ways to make their job functions easier. At Hopkins Printing, helping employees achieve better work outcomes results in a win for everyone.

When the team at Hopkins heard that ECO3’s SPIR@L screening would streamline the color process for the press operator, they wanted to see it in action.

SPIR@L screening improves print manufacturing by replacing conventional dots with spiral shapes. The patented SPIR@L dot structure requires less ink to reproduce high-quality images. Using less ink produces high-quality images with finer details and consistency, all while having greater control of the press.

According to Roy Waterhouse, SPIR@L screening runs less ink to get up to color through GCR and UCR technologies. Less ink means less water on the sheet, so the operator can get up to color faster.

“It makes it easier to run the press since there’s less water,” says Roy Waterhouse. “We try to do anything we can to make jobs a bit easier. SPIR@L allows a straightforward way to keep the color stable, and that matters to us.”

Customizable

The solution’s smooth transition from positive to negative spirals and minimum white gap results in clear image rendering. SPIR@L can be set up according to the manufacturer’s preferences: different curves and groove area thicknesses can be selected depending on the press and paper used to achieve high-quality print at the lowest possible cost.

After testing SPIR@L for a month, Hopkins received some interesting feedback from a customer during a press check.

“Before we ever said anything externally about a new screening technology, one of our national retail clients told us the images looked crisper and sharper than before,” said Roy Waterhouse.

“SPIR@L makes it easier for the operator to run the press and makes sharper, more vivid images for our customers.”

Putting the customer front and center

SPIR@L is assisting Hopkins in its mission. Attention to detail, commitment to technological advancement, and team-building efforts create an environment where customer needs are exceeded. Critical success factors for Hopkins are finding timely ways to produce the most challenging projects, offering consistent print quality, and being trustworthy.

Roy Waterhouse explains, “Anybody can mouth the words, but we have employees who will stay late on a Thursday night at 7 o’clock to meet a client who wants to double-check a product before it goes on press. That is what we mean by putting customer service front and center.”




加入我们的#APOGEE20竞赛

Join our #APOGEE20 contest

To celebrate the twentieth anniversary of Apogee, we sent an M&M surprise pack to our European Apogee users. In other regions, local ECO3 teams set up similar programs.

We hope our loyal workflow customers have been enjoying the delightful treat we sent their way and we’re excited to announce a contest to double the fun! To participate in our M&M Photo Contest, all you have to do is share a captivating image featuring at least one ECO3 M&M on either LinkedIn or Facebook.

Here’s how to enter:

  1. Get creative: Unleash your imagination and come up with a fun image that shows one or more of the ECO3 M&Ms we sent you. Feel free to include props, use your prepress office as a background, or include your own smiling face to add that personal touch! If you’ve already eaten all the M&Ms, you can still participate using a quote about what you like about Apogee, which your favorite function is or what you consider to be the best Apogee release ever.
  2. Post it: Share your masterpiece on LinkedIn or Facebook using the contest hashtag #APOGEE20. This will help us find your entry and include it in the selection process.

The contest will run until the end of July, giving you ample time to capture the perfect shot. Remember, originality and creativity are key to catching our attention and increasing your chances of winning.

Now, let’s talk about the amazing prizes that await our lucky winners! Two fortunate individuals will be selected from all the online entries. Each winner will receive a mega M&M pack to satisfy their sweet tooth and share with colleagues, friends or family. They will also have the opportunity to choose between two fantastic rewards:

  1. A full day of workflow training, focussing on a topic of your choice: Enhance your productivity and streamline your daily tasks with this comprehensive training program.
  2. A free one-year subscription license for a new Apogee option of your choice (excluding SPIR@L & SolidTune): Extend your Apogee workflow with an additional option! 

So, what are you waiting for? Grab your camera or your phone, unleash your creativity, and let the M&Ms be your muse. Winners will be announced on our LinkedIn and Facebook social media channels.




需要在线印刷解决方案的十大理由

Ten reasons why you need a web-to-print solution

Learning how an online e-commerce platform can take your business communication to the next level takes just three minutes. Discover below what a web-to-print storefront can do for your company.

Create a library of print products

Web-to-print makes it easy to offer an up-to-date catalog of print products. New stationery, brochures, leaflets, catalogs, or displays are instantly available. It resolves the issue that 84% of marketers have already experienced: distributing outdated marketing materials because of slow or inaccurate internal supply chains.

Order print anytime and anywhere

Over 85% of the people with internet access have experience with online purchases. They increasingly expect the same tools to be available in their work environment. Web-to-print gives them those possibilities, regardless of their location or time zone.

Streamline the purchasing process

A web-to-print system improves end-to-end visibility by providing its users with a uniform way of ordering print and managing delivery. It reduces the number of people and steps that are involved in obtaining print material. The result is a shorter time from concept to marketplace.

Make it easy to customize print

An Online Editor enables users to design and edit their documents while maintaining brand guidelines. Occasional users will appreciate the easy-to-use forms that allow them to personalize cards, letterhead or posters. Power users will like the advanced editing capabilities for creating visually rich, multi-page publications.

Effortless repeat orders

Web-to-print users can see their purchase history and reorder print with just a few mouse clicks. They can even reorder personalized documents and make last-minute changes if needed. This saves time and avoids double data entry.

Implement an order approval cycle

You can configure that all orders have to be approved before they are forwarded to the print service provider. An e-mail can inform you about pending orders requiring approval. This allows you to monitor spending and validate the content of personalized documents.

Keep track of order fulfillment

Users can check the status of pending orders at any point in time. They get an e-mail confirmation of each order, a notification when it ships and the option to track delivery by services like UPS, FedEx or DHL. This avoids time-consuming phone calls and interruptions.

Keep track of inventory

33% of marketers surveyed by a CMO Council study had no form of inventory management and significantly more had no real-time access to inventory or utilization levels. An e-commerce platform enables you to keep track of your inventory of both print and non-print products.

Monitor costs

Administrators can view sales graphs online or export an Excel spreadsheet that provides data about all the orders for a specific time frame. This makes it easy to monitor the effective use of print.

Save time

An online print store reduces the number of people and steps that are involved in obtaining print material. The result is shorter time from concept to marketplace.




全新Amfortis v2丨易客发(ECO3)宣布进一步研发包装工作流程解决方案

全新Amfortis v2丨易客发(ECO3)宣布进一步研发包装工作流程解决方案

易客发(ECO3)将继续深入包装领域,为这个充满活力的市场需求开发专用解决方案。升级增加自动化工具,先进的过程控制功能和优化的审批周期,将有助于推动更多的价值包装生产。

包装市场持续增长。特别是,由纤维基材料制成的可持续解决方案,如折叠纸盒和瓦楞纸箱,是胶印包装印刷商的主要机会。

为了满足包装生产商的复杂需求,易客发(ECO3)引入了Amfortis工作流程,设计为一个集成的指挥中心,以简化所有印前任务。现在,易客发(ECO3)通过增加一系列改进和升级,进一步对Amfortis进行了微调,使印刷商能够简化工作准备,提供最高的打印质量,同时减少与印刷买家和品牌所有者的沟通时间。

“自从在2021年引入Amfortis以来,我们对为包装企业创造更多价值的关注大大增加。与所有易客发(ECO3)解决方案一样,我们通过开发新工具和改进现有功能来快速响应客户反馈和当前市场动态,从而使打印机能够优化其操作。客户有很大的空间影响下一版本的开发,我们也可以根据市场领先的Apogee生产技术扩展软件的功能,该技术已经支持商用打印机取得成功20年了。”

——Andy Grant,易客发(ECO3)全球软件主管

提高自动化以节省更多成本

包装印刷商面临着越来越短的交货日期、越来越小的订单、多个sku/版本控制,以及对更多可持续性的需求,因此他们必须找到创新方法来优化工作流程并增加其价值。通过使用易客发(ECO3)的软件解决方案自动化工作流程,胶版包装印刷操作可以变得更经济,更环保,更便捷。这将确保大幅节省耗材、时间和浪费,同时提供更高的打印质量和更高的生产力。

为Amfortis添加了另一个级别的自动化,Amfortis v2引入了Autofill,这是一个新的生产力特性,旨在增强版本管理。它的工作原理是将不同的工作组合在最佳的纸张布局中,以最大限度地利用打印机并加快交货时间。为了节省纸张以提高可持续性,还开发了更好的处理溢出重叠的方法,即在一个地方手动更改会自动应用于相同布局中的所有类似重叠。

流程控制最大化

然而,如果没有适当的控制保障措施,自动化可能会出现问题,这就是为什么易客发(ECO3)扩展了界面,允许用户检查布局中的任何测量值。为了加快这些先进工具的使用,可以将相对距离的测量值保存为参数表,甚至添加到工作表布局模板中。

测量结果也成为工作报告的一部分。Amfortis将自动创建嵌套艺术品的完整报告,提供整个打印页的所有细节概述,例如色带,尺寸,距离和副本计数。该报告包含在工作包中,使信息随时可供客户销售代表(CSR),印刷机操作员,后道加工部门和调度使用。

另一个关键的改进是与易客发(ECO3)创新的智能打印管理解决方案的更紧密集成,包括PressTune打印标准化工具的强大组合,用于改进质量管理和InkTune,用于优化油墨使用,以及SPIR@L筛选技术,以节省油墨,完美的印刷质量和提高印刷机的生产力。

引入WebApproval

Amfortis v2引入的新功能是WebApproval,它通过提供一个易于使用的工具来查看和批准打印就绪文件,从而简化了打印买家和客户之间的沟通。

通过笔记本电脑或平板电脑上的标准网页浏览器,产品经理和其他利益相关者即可查看设计、条形码尺寸和颜色。可以将信息添加到需要更改的任何元素中,以确保进行必要的修改。所有的操作,如批准和评论,都会自动跟踪,这对于食品和制药行业的客户来说是一个至关重要的功能。
“全新的Amfortis V2.0功能使我们能够高效和高度自动化地生产包装作业。”
——SEBASTIAN RÖHR, 印前经理 – BÖSMANN MEDIEN UND DRUCK GMBH & CO. KG
Andy Grant总结道:“我们的重点是满足客户的需求,在Amfortis v2中,我们大大改进了我们的包装产品,为印刷商提供了巨大的竞争优势,这将帮助他们将业务提升到一个新的水平。展望未来,我们现在已经准备好迎接下一个挑战,因为我们将继续为包装建立一个专门而全面的生态系统。”

关于ECO3

易客发(ECO3)是印刷行业印前系统的全球领先供应商。我们为商业、报纸和包装印刷商提供印版、CTP系统、软件以及印刷化学品等全方位印刷解决方案。

我们的解决方案旨在在印刷过程的每个阶段提供更高的生产力、更低的成本和更加环保的结果。YOU PRINT. WE CARE.